Feedback

We’d like to hear from you about how we’re doing.

For general feedback you can email us to tell us about your experience and provide feedback.

If you want to make a complaint, there is a formal process for this. You can make a complaint by:

• Discussing your concerns with any staff member
• Asking either in person, by phone or email for our complaints procedure

If you need help making your complaint or want to speak to someone outside of Silver Birches Dental you can do so by:

• Contacting the nationwide Health and Disability Advocacy Service.
• Phone the local advocate on 03 687 2291, or the national call centre on toll free 0800 555 050.
• Calling the office of the Health and Disability Commissioner on 0800 11 22 33.

Here is some feedback from some of our patients.

Lovely Service, Hannah is a good assistant!

Very professional, polite, excellent communication, very good with my daughter. Thank you very much.

Great practice

Very happy, excellent receptionist as well as the dentist & assistant.

How likely are you to visit our practice again? – Extremely likely.

Friendly & cheerful while inflicting pain 🙂

Dear Fraser, you may be interested in a little feedback on the tooth extraction yesterday afternoon. I am astounded to note, no pain, no aching, not even a throb in the jaw and no discomfort. Yes, I can notice a ‘slight feel’ where the tooth was extracted as if the jaw has been sort of re-worked but apart from ‘awareness’ I see no indication of even any swelling. I did a salt rinse this morning to ‘do the right thing’ but felt no great need. The only observed point was a tired or almost drying feeling walking slowly home from Silver Birches.

With every warmth of heart – P.T (unsolicited)

Excellent dentist and practice, a bit overpriced at times.

Do you have any comments, questions, or concerns? – Thank you so much for your care & consideration. So much appreciated, privileged. An pleasure to have you as our dentist! 🙂

Great!